Shipping & Return Policy
Return Policy
Every Pomae creation is meticulously handcrafted and made-to-order, designed to be as unique as the person receiving it. Due to the bespoke nature of our products, we do not offer returns or exchanges.
If, however, you receive an item that is faulty or damaged, please reach out to us immediately on our instagram . We are committed to resolving any issues with care and attention.
Shipping Policy
At Pomae, each creation is meticulously handcrafted to order. Once your payment is confirmed, our artisans begin preparing your piece with care—a process that takes up to 7 days.
Following preparation, your order will be shipped, with delivery expected within 2–3 working days.
Care & Product Policy
Each Pomae creation is delicately handcrafted, making every piece truly unique.
Please note:
- Colors may subtly vary due to lighting or screen display.
- As each item is individually made by hand, slight differences may occur between products.
- Avoid ironing directly on embroidery; use a protective cloth if necessary.
- Wash gently and dry away from direct sunlight to maintain fabric and color quality.